Answers to common questions are below. For anything else, email support@wildjagaudio.com.
Wild Jag and Inhalt plugins run on macOS 11 (Big Sur) or later, on Apple Silicon Macs (M1 or newer). Intel Macs are not supported, and there is no Windows version yet.
Every plugin comes as AU, VST3 and AAX (for Pro Tools), plus a standalone app.
Download the installer (.pkg) and open it. It lets you choose which formats to install (AU, VST3, AAX or Standalone) and whether to install for all users or only for you. The installers are signed and notarized by Apple.
Restart your DAW and rescan plugins. Most DAWs only look for new plugins at launch or when you ask them to rescan.
Make sure you installed the format your DAW uses (AU, VST3 or AAX), and that your DAW is running natively on Apple Silicon rather than under Rosetta. If it still doesn't appear, email support@wildjagaudio.com with your macOS version, your DAW and its version.
Yes. Caverns, Corrosion, Gradient and Aura are free to download and use, with no account and no license key.
After you buy, we email you a license key. Open the plugin, enter the key in the activation window, and it unlocks. Activation needs an internet connection.
One license works on up to two of your computers.
Open the plugin on the old computer and choose Deactivate in the footer, then activate on the new one. You can deactivate up to three times in any 90-day period. If you can't reach the old computer, email support@wildjagaudio.com and we'll free up the slot.
Email support@wildjagaudio.com from the address you used to buy, and we'll send it again.
Email support@wildjagaudio.com. We can arrange offline activation for computers that can't reach the internet.
See the refund policy page for the full terms. If something isn't working, email support@wildjagaudio.com first. Most problems can be fixed.
Plugins send a small, anonymous usage event: the plugin and version, your macOS version, your DAW, the preset you load and a random install ID. No audio, project data or personal information is sent.
To opt out, set telemetryOptedOut=1 in ~/Library/Application Support/WildJag/WildJag.properties. The privacy policy has the details.
Send us a message below, or email support@wildjagaudio.com. For a technical problem, please include your macOS version, your DAW and its version, and the plugin and version you're using.